Refund policy

Returns and Refunds Policy

Returns
Because our products are handmade herbal goods for personal use, we can’t accept returns or exchanges. This includes sale items, holiday sets and gift cards.

Damaged, defective or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right, including on sale items and subscription orders.

Please email us at info@naturesmedicineshop.com within 7 days of delivery with:

• your order number
• a photo of the item and its packaging

Most issues are resolved with a replacement or refund without sending anything back. If we do need the item returned, we’ll send you a prepaid shipping label and instructions. Items sent back without contacting us first can’t be accepted.

Subscriptions
Subscription orders follow this same policy. To skip, change or cancel an upcoming subscription order, see our Purchase Options Cancellation Policy.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since we approved your refund, please contact us at info@naturesmedicineshop.com.

Questions
Reach us anytime at info@naturesmedicineshop.com.